Shipping & Returns

Shipping Information
 

We are committed to provide you with the best shipping services available that is why we calculate the shipping costs based on several factors such as distance the package has to travel, the total amount of your order and delivery services available in you location. Shipping is calculated automatically as you are placing your order and often you will find that due to the specifics of your order your shipping might be free. 

We ship our items with Royal Mail. We will pick the best service possible to address your individual circumstances. Most of the items are shipped on the next business day after the transaction is processed and completed. In an event when we are unable to ship your item right away, we will contact you to discuss the situation and come up with a solution that will satisfy both parties involved. 

My package arrived and the item inside is damaged, what do I do? 

In the event when an item is damaged while in transit, please contact us at an earliest convenience. If you noticed an excessive damage to the box or boxes in which the item / items were shipped and have a reasonable grounds to believe that the item / items inside might be damaged, please REFUSE the package and explain to the delivery person that the package appears to be damaged. Please contact us as soon as possible so we could address the issue in the timely manner but no longer then 10 days from the time you have received the package. Please note that all claims to the damaged items must be done within 10 days from the date the order was placed. Please note that if you have received a damaged product, do not use it in any way. If the product was being used and is claimed as damaged upon receipt, Practical Fly will not be responsible for such damages and your claim for replacement or refund will be denied. 

We strongly advise our customers to open the box /boxes in front of the delivery person to verify that the contents are in tact.  Please note, when you sign for a package, you accept full acountability and acknowlege that you have received your item in good condition. 

My package did not arrive yet and I am concerned, what do I do? 

There might be several reasons why packages are delayed: Customs, weather, distance, holiday schedules, etc. If you are concerned with the status of your package, please log in into your account using your email and password. We will try to do our best to provide you with a tracking number as soon as possible through your account notifications and the email address that you have provided. You can also contact one of our friendly customer service representatives who will be able to assist you in solving this matter. 

I want to speed up delivery process, could you send it with Express? 

In order to save your money on shipping, all packages are shipped via ground services (where applicable). We can accommodate requests for faster delivery of your items, in order to have your items shipped via express services, please contact our customer service. Please note that additional costs will be applied to any packages shipped via express services. A customer service representative will advise you of these additional costs before charges are applied to your payment method. 


Is there any local pickup? 

We are not open for public and we do not offer local pickup services.

Are there any Customs charges? 

Because we do ship internationally there is a possibility that Customs charges can be applied without notice. Such charges are not applied by www.practicalfly.com but by the Customs office in the country of your residence. It is advisable to consult your customs agency on what charges might be applicable. 

Return Policy 

If for some unfortunate reason you receive a defective unit, email us at Sales@practicalfly.com with the description of the problem. If the product is deemed defective, a customer service representative will provide you with the appropriate instructions in order for you to return the product. You will need the following information:

• Serial number of the defective product
• Order Identification Number

Practical Fly Online Store will replace any defective product returned to us within 30 days of the purchase date as quickly as possible, provided that you would like the item to be replaced as long as the item in question is still in its original condition. We do not accept returns for cues that were chalked. Custom made items and Customized items cannot be returned unless they were damaged while in transport. The replacement product will only be shipped upon the arrival of the defective unit. 

Shipping costs for returned merchandise is the customers’ responsibility. Credits and refunds to customer credit cards will only be applied upon receipt of returned items. 

However, if you are returning it for any personal reason other than a defect or shipping damage, we will assess a 15% restocking fee and we will not be responsible for shipping charges. Custom made items and Customized items will not be accepted for a return for any reason other then damage while in transit or incorrect item received.